SAFETY AND SECURITY

General Information

  • Our friendly Museum Team is always present, alert and on hand to help visitors who may need assistance. Don’t be surprised if they approach you if you look lost or in need of assistance!

  • Internal and external CCTV is monitored and recorded by team members who are in communication with our team on the ground by phone and radio.

  • We work closely with the local Police, who are notified following any breach or concerns raised on site 24/7.

  • We encourage all our visitors to exercise care not to leave personal items unattended during their visit. We also encourage visitors who spot such abandoned items to report them to a member of staff.

  • Visitors must not climb on vehicles or exhibits. This is for your safety.

  • Construction materials and finishes are fire retardant, and all electrical equipment is regularly inspected.

  • Any activity materials provided have been examined and assessed as safe when used appropriately.

Fire Safety

  • Smoke and fire detectors are fitted throughout the building. In the event of fire, alarms will sound and evacuation announcements will be broadcast.

  • Fire extinguishers are located at strategic points, marked on the floor plan available at Reception.

  • Fire exits are clearly signposted, leading to safe external muster areas.

  • Teachers and accompanying adults remain responsible for the supervision and safety of children, including during evacuations.

First Aid & Assistance

  • Fully certificated first-aiders are available to assist visitors with any accidents or health instances that may happen during your visit. Please ask at the shop / main reception area if you need any help.

  • The Muckleburgh Military Collection keeps a defibrillator on site, which, our First Aiders are trained to use if needed.

  • We also have a reserved ambulance helicopter landing space made available on site to assist Museum staff and to transport visitors to hospital swiftly in the case of a health emergency.

Security

  • Internal and external CCTV is continuously monitored by our team, who remain in direct contact with staff on the ground.

  • For lost persons or items, please report immediately to Reception.

  • Visitors are advised not to leave personal belongings unattended. Any suspicious or abandoned items should be reported to a member of staff.